Privacy Policy — Fairfax Dog Walking
Effective Date: 1/1/2026
Last Updated: 1/1/2026
1) Who We Are
Fairfax Dog Walking (“we,” “us,” “our”) provides dog walking services and operates fairfaxdogwalking.com and related booking/forms pages (the “Site”).
2) What This Policy Covers
This Privacy Policy explains how we collect, use, and share information when you:
Visit our Site
Contact us (including by text or phone)
Book a meet & greet or services via our scheduling tools
Receive service updates (including pet photos/videos when applicable)
3) Information We Collect
A. Information you provide
Contact info: name, phone number, email, address/service area
Scheduling info: availability, appointment requests, notes you submit
Pet info: pet name, breed, age, behavior notes, health/allergy notes you choose to share, vet info, emergency contact info
Service logistics: entry instructions, lockbox/key instructions, preferred routes/times, pickup/drop-off details (if applicable)
Communications: messages you send us (SMS, calls, emails, form submissions)
B. Payments (Stripe)
Payments are processed by Stripe. We do not store your full card number or card security code. We may receive limited information such as payment status, transaction ID, billing name, and last four digits (depending on configuration).
C. Automatically collected data
When you use the Site, we and our service providers may collect:
IP address, device/browser type, basic usage data
Pages viewed and referral/source information
Cookies or similar technologies (depending on your settings and Site configuration)
4) How We Use Information
We use information to:
Provide and coordinate dog walking services
Schedule and manage appointments, meet & greets, and service requests
Communicate about arrivals, changes, and updates (including photos/videos if relevant)
Process payments and maintain business records
Improve our Site and customer experience
Prevent fraud, protect safety, and enforce our policies
5) How We Share Information
We do not sell your personal information.
We may share information with:
Stripe to process payments
GoHighLevel (and its service partners) for forms, scheduling, CRM records, automation, email/SMS messaging, and customer communications
Website/hosting and analytics providers supporting the Site
Legal/safety authorities if required to comply with law or protect rights/safety
Business transfers if our business is reorganized, merged, or assets transferred
6) Text Messages (SMS) and Calls
If you text us, we will use your number and message content to respond and coordinate services. Service-related texts may be delivered through our communications platform (GoHighLevel) and underlying messaging providers.
You can opt out of text messages at any time by replying STOP (or by telling us you want to opt out).
Message and data rates may apply depending on your carrier.
7) Your Choices and Rights
You can request to:
Access the personal information we maintain about you
Correct inaccurate information
Delete information (subject to legal/accounting/safety recordkeeping needs)
Opt out of non-essential communications
8) Data Retention
We keep information as long as reasonably necessary to:
Provide services and support
Maintain required records (tax/accounting)
Resolve disputes and enforce agreements
Retention varies by data type and legal obligations.
9) Security
We use reasonable safeguards designed to protect your information. No method of transmission or storage is completely secure.
10) Children’s Privacy
Our services and Site are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
11) California Notice (If Applicable)
If you are a California resident, you may have rights to know, delete, and correct personal information, and to opt out of sale/sharing where applicable. We do not sell personal information. To submit a request, contact us below.
12) Changes to This Policy
We may update this policy from time to time. The “Last Updated” date reflects the latest version.
13) Contact Us
Fairfax Dog Walking
Text/Call: +1 888-574-9433
Email: [email protected]
Mailing Address: PO Box 228, Woodacre, CA 94973